Privacy Policy

Effective Date: 21-Apr-2025

OptraHEALTH Inc. ("OptraHEALTH", "HealthFAX", "AICounsyl", "we", "our," or "us") values your privacy and is committed to protecting your personal data, including Protected Health Information (PHI). This policy explains how we collect, use, store, and share your information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable laws.

By accessing or using the App, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the App.

Who We Are

OptraHEALTH Inc. is located at 1798 Technology Drive, Ste 210, San Jose, CA 95110, USA. We act as a HIPAA-covered entity or either as the data controller or the data processor of your personal data, depending on the services you have requested and/or received from us (or through us), as applicable. For privacy questions, email privacy@optrahealth.com or call +1 (408) 524-5300.

Information We Collect

Personal Information Uploaded Content:

• What We Collect: The App collects and processes images of your medical reports for analysis.
• How It Is Used: The images are processed by HealthaFAX AI Model to provide insights and analysis.

Data collected automatically

• IP address, cookies, browser type, operating system, device identifiers.
• Usage statistics processed by trusted analytics partners to improve usability.

How We Use Your Data

• Provide personalized education and insights on your medical reports
• Provide support and respond to inquiries

App Permissions

Camera Access

• Why We Access: The App requires access to your device's camera to capture images of your medical reports directly.
• How It Is Used: Images captured via the camera are uploaded for analysis.

Gallery Access

• Why We Access: The App needs access to your device's gallery to allow you to select existing images of medical reports for analysis.
• How It Is Used: Selected images are uploaded for processing and analysis.

HIPAA Compliance

We comply with HIPAA by:

• Signing Business Associate Agreements (BAAs)
• Encrypting PHI in transit and at rest
• Limiting access via role-based controls
• Conducting HIPAA training and audits
• Only disclosing PHI when legally permitted or authorized

Cookies & Tracking

We use cookies and similar tools to improve functionality and analyze site usage. You may adjust browser settings to manage cookies.

Sharing Your Data

We do not sell your data. We may share data with:

• Trusted service providers (with your consent)
• Healthcare providers using our platform (with your consent)
• Law enforcement or regulators (as legally required)
• Business partners (with your consent)

Data Retention

We retain data as needed to deliver services and meet legal requirements. PHI is retained according to HIPAA-compliant retention schedules.

International Transfers

Your data may be processed outside your country. We apply safeguards to ensure legal and HIPAA-compliant handling.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use secure servers, access controls, and monitoring. While we follow industry best practices, no system is 100% secure.

Your Rights

Under HIPAA and applicable laws, you may:

• Access or correct your personal data
• Request restrictions or revoke consent
• File a complaint with us

Children’s Privacy

Our services are not intended for children under 13. If you believe a child has provided data, contact us to remove it.

Third-Party Links

We are not responsible for the privacy policies of third-party websites linked from our service. Please review their policies.

Updates to This Policy

We may update this Privacy Policy. Significant changes will be posted here and communicated to users where applicable. The "Last updated" date at the top of this page indicates when revisions were made.

Contact Us

OptraHEALTH Inc.
1798 Technology Drive, Ste 210
San Jose, CA 95110
Email: info@optrahealth.com
Phone: +1 (408) 524-5300